Responsibility and ownership

We're really glad you have chosen to be apart of our community here at Evolve Coaching HQ.

When you purchase a membership/ programme, you're making a commitment to yourself, based on your lifestyle, schedule and personal circumstances.

Your membership allows us to dedicate time and energy to you, including;

• Reserving your training space
• Planning your sessions and progress
• Providing ongoing support, guidance and communication.

We get it though, life happens, if you are unable to attend we kindly ask that you cancel with as much notice as possible and refer to the apps terms and conditions on credits in these circumstances. 

Your membership however, continues as planned, and your support remains available to you. 

If you decide not to attend sessions, short term or longer term, that choice is entirely yours. 

To keep things fair for everyone, sessions can not be carried over beyond the 6 week foundation programme or 4 weekly membership period.

Membership terms (refunds, holds & transfers)

To keep things consistent and fair across our community, all memberships are - 

• non-refundable
• non-transferable
• not eligible for pauses or freezes 
• (this applies to all situations including - busy schedules or work changes, travel, injury or illness, change of mind) That said we are always here to help. 
• If something comes up we will do our best to support you with suitable training modifications or alternatives wherever possible.

Cancellation Policy (31days notice)

If you decide to cancel your membership, we just ask for a minimum of 31 days written notice. 

• Your 31 days notice begins from that day, if your next payment date is within that period, we would start the 31days from that payment date. 
• Your membership will remain active during this time. 
• This approach allows us to manage schedules and continue providing a consistent experience for all members. 
• Once the notice period is completed, your membership will end and no further payments will be taken.

Gym etiquette

• Arrive on time and ready to train.
• Return all equipment after use to where they belong.
• Treat others with respect and encouragement.
• Follow coach guidance to keep sessions safe and effective.

If these guidelines aren't followed we may need to pause or review your membership to ensure everyone's safety. We reserve the right to cancel your membership for any reason we see fit.

Final note

Our aim is to create a space where everyone feels supported, welcomed and motivated. These policies help us run smoothly, treat everyone fairly and continue delivering the best possible experience for our members.